Only 214 followers. How embarrassing.

Madge has 214 followers.

She mentions this in the same tone you might use to announce that you've found damp behind the fridge.

'It's terrible,' she says. 'Absolutely nobody follows us.'

Last week, one of those followers bought something. Another recommended her business to a friend. A third got in touch to ask about a fairly substantial order.

Madge remains inconsolable.

Her competitor has 18,000 followers.

Never mind that half of them appear to live on another continent and the most popular post is a photograph of a dog wearing sunglasses.

Eighteen thousand is a much nicer number.

Welcome to one of marketing's more peculiar habits: confusing the size of an audience with its actual value.

Because an audience doesn't become commercially useful simply by being enormous.

It becomes useful when it's made up of people who have a genuine reason to be interested in what you do.

Not every follower is a potential customer

Let's start with something that should be obvious, but apparently needs saying.

Audience quality versus quantity matters because not everyone who encounters your business is equally likely to need, want or buy what you offer.

Imagine you're an independent wedding stationery designer.

You could have 50,000 followers who enjoy looking at pretty typography but have no intention of getting married.

Or you could have 600 followers consisting largely of engaged couples, wedding planners and people actively searching for stationery.

Which audience would you rather build a business around?

Ideally, of course, you'd like 50,000 relevant people.

Nobody's suggesting you should turn away interested customers because your audience has reached a charmingly modest size.

But the second group gives you something the first doesn't necessarily offer: a clear connection between their interests and your business.

That's what makes a relevant audience valuable.

Not the number beside the little person-shaped icon.

The right people have something in common

A useful audience isn't necessarily made up of people who look alike, live in the same place or have identical jobs.

They're people who share a relevant need, problem, interest or ambition.

They might be researching how to improve their organic marketing. Comparing different approaches. Looking for a particular product. Trying to solve an irritating problem that has been bothering them for months.

Your job is to understand what brings them together.

Ask yourself:

What problems does our business solve?

Who is most likely to experience those problems?

What questions do those people ask?

What might they search for before discovering us?

What would make them trust us enough to take another step?

These questions should influence your organic audience growth strategy.

They help you create content about subjects that matter to potential customers rather than publishing whatever seems likely to attract the largest possible crowd.

A post about a dancing badger might perform spectacularly.

Unless you sell dancing badgers, its commercial usefulness may be limited.

Although I would quite like to see it.

Small doesn't mean you can stop showing up

Let's clear up another misunderstanding.

Having a focused audience isn't an excuse to post twice a month and wait for everybody to discover you through sheer force of personality.

Consistent organic marketing activity still matters.

You need regular opportunities to appear in searches, reach new people, join relevant conversations and demonstrate what you know.

The difference is that you're creating content with a clear audience in mind.

Some posts might answer beginner questions. Others explain common mistakes, compare options, offer practical advice or help someone make a decision.

Different content reaches people at different stages.

Publishing frequently across those useful subjects increases the opportunities for relevant people to discover you.

And when somebody does find you, a connected body of helpful content gives them reasons to explore further.

You can absolutely aim for a much bigger audience.

Just make sure you're growing in a direction that makes sense for your business.

Twenty thousand people who need what you offer would be rather lovely.

Twenty thousand people who accidentally followed you because of the badger? Less promising.

Give people a reason to stay interested

Attracting the right people is only the beginning.

Once somebody has discovered your business, what happens next?

Do they find more useful information? Can they ask questions? Is there somewhere to explore your products, learn about your approach or join a relevant conversation?

Or do they encounter a dead end and wander off to make a cup of tea?

A good audience building strategy creates ways for relationships to develop.

That might include:

Publishing useful articles that answer recurring questions.

Sharing practical examples rather than endless promotional claims.

Encouraging conversations and responding to people.

Making related resources easy to find.

Inviting interested visitors to join a community or subscribe to relevant updates.

Offering a clear next step when somebody wants to explore your product.

None of this requires pretending that every person is immediately ready to buy.

It means giving interested people somewhere sensible to go.

You don't need to propose marriage because someone liked your post.

We've discussed this.

Your best audience is not necessarily your loudest

There's another reason follower counts can be misleading.

Not everybody who values your business expresses that interest publicly.

Some people read quietly. They return to your website. They compare options. They share something privately with a colleague.

They may never comment 'LOVE THIS!' beneath your latest post.

Which is a shame, because Madge would really appreciate the encouragement.

But they're still potentially valuable members of your audience.

Instead of relying only on public reactions, pay attention to the wider signs of interest.

Are relevant people visiting your website? Exploring your content? Asking questions? Joining your community? Requesting information? Becoming customers?

These interactions help you understand whether you're attracting people who might genuinely benefit from what you offer.

The point isn't to disregard likes or reach.

It's to remember that visible enthusiasm and commercial interest are not necessarily the same thing.

Someone can be very quiet indeed while deciding to spend money.

Grow the audience. Keep the good bits.

A small, relevant audience is a promising starting point. It shouldn't be the finish line.

The aim is to attract more of the right people while retaining the relationships you've already built.

That means understanding which subjects resonate with your audience, creating more content around relevant needs and making it easy for existing followers to share useful information.

It also means recognising that different people need different things.

A newcomer may need an introduction. Somebody who's been following for months might be comparing options. An existing customer may appreciate advice that helps them get more value.

Treating all three as one anonymous crowd makes the relationship rather less useful.

This is where connected audience information and thoughtful marketing automation can help businesses grow without losing track of individual interests.

The bigger the audience becomes, the more useful that continuity can be.

You want scale, certainly.

But preferably without everybody becoming a stranger again.

Frank Rabbit appreciates excellent taste

Frank Rabbit is an all-in-one automated organic marketing platform connecting strategy, content creation, audience building, nurturing, conversion and monetisation.

The idea is to help businesses create the consistent organic activity needed to reach new people, then do something useful with the relationships that develop.

Get discovered outside Frank Rabbit. Cultivate your audience, connect with people and create commercial opportunities on-platform.

Automation and next-best-action prompts help keep that process moving, without requiring you to remember every interaction yourself.

Because the objective isn't simply to gather a large collection of followers and admire it.

It's to build an audience that's interested in what you do, give those people reasons to stay and create opportunities for that interest to become something more.

By all means, aim for 18,000 followers.

Aim for 180,000 if they're relevant.

Just don't overlook the 214 you've already got.

Madge, for goodness' sake, somebody has just placed an order.

Put the follower counter down.